Shipping best practices
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Get your shipping practices shipshape

Here's a step-by-step guide to help you get on board with eBay's shipping best practices.

Charge reasonably. State all cost and handling times

To avoid any confusion from buyers all costs and handling times should be clearly specified in your listings 

Update the parcel status to "Mark as Shipped"

After the A-Scan, update your parcel status on eBay as “Mark As Shipped”.

Fulfill orders within the handling time

Choose a realistic handling time that you can definitely achieve 

A-Scan the parcel

It is very important that you must always have a valid acceptance scan or a scan recorded within your listings specified handling time 

Upload the tracking number

Upload the tracking number on eBay and let the buyer know that the parcel is on the way. It is highly recommended to use end-to-end tracking service 

Work with your own carriers

Sellers are advised to charge reasonable shipping and handling costs. The charges and handling time must also be clearly specified in your listing.

Delivery Scan is recorded

A parcel is only considered “Delivered” after a valid Delivery Scan recording. You should ensure that the Delivery Scan is recorded within your listing’s specified EDD.

Be proactive

Inform your buyer as soon as possible if any unforeseen delays were to happen that will affect your estimated delivery dates

Automate and Scale With CPASS

If all of this makes and you wish you had as many hands as an octopus + 48 hours a day, we have an immediate solution for you. Check out CPaSS – Cross Border Parcel Shipping Solutions. We created this to help Southeast Asian sellers like you handle and ship your orders easily. This is a one-platform solution that allows you to automate and scale your order fulfillment processes in an efficient seamless workflow. Best of all, it’s free, safe and secure.

Recommended Shipping Services Based on Item Value

Choose a shipping option that gives you the most profit margin and best value-for-money for your buyer.

HIGH Average Selling Price

You don’t want to risk delays or missing parcels when it comes to high-valued items.

  • Use expedited international shipping services with end-to-end tracking
  • Buy insurance for your protection
  • Provide detailed customer service follow-ups
  • Only ship to developed countries to lower your risk of fraud

MEDIUM Average Selling Price

  • Use standard international shipping services with a reasonable Estimated Delivery Date
  • End-to-end tracking is recommended
  • Provide post-transaction customer service
  • Avoid shipping to countries with high risk of fraud
  • Offer a partial refund if a delay in delivery is expected
  • Offer a full refund if you missed the EDD or if the delivery goes missing. This is to protect your account performance from any shipping defects

LOW Average Selling Price

Most buyers won’t be interested in paying a shipping fee that is higher than the value of the item bought.

  • Use economy international shipping services with a reasonable Estimated Delivery Date
  • End-to-end tracking is recommended
  • Offer a full refund if you missed the EDD or if the delivery goes missing. This is to avoid case escalations to INR complaints and to protect your account performance from any shipping defects
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